The following page outlines the Terms and Conditions of this store. Certain areas of our terms are detailed more on separate sections of the web-site, in which case, we will provide a link, ensuring you are fully briefed.

About Us

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us or phone us - our details are on the Contact page.

Making A Purchase

Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card & debit card payment. We only ship to UK addresses and accept payment in £ (Pound) Sterling.

If you want to know how soon you will get your products after ordering, please check our Delivery Schedule.

When confirmation of order is received, this is to indicate that we have received your order. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. By clicking the "Place Order" button at the Checkout, you are accepting this websites' Terms and Conditions.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All items are delivered via courier to Mainland UK. Shipments other than Mainland UK incur a charge and may take loner than the specified delivery timescale - this information is relayed to you at time of checkout. Read more Delivery Information.

Tax Charges

For all orders 17.5% VAT is included.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please contact us using the details on the Contact page - we have a dedicated telephone number, fax number and email address for our web store; alternatively you can write to us.

Privacy Policy

fire-safety-equipment do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case,the third party will not disclose any of the details to any other third party. We do collect minimal information via Cookies, more information cab read on our Privacy Policy page.

Returns Policy

We offer a 14-day satisfation guarantee on our products, therefore customers can shop with peace of mind. Your rights to return goods are protected under the EU Distance Selling Directive. To read more, please view our Returns Policy page.

If you have any questions about the above, simply give us a call!